Privacy Policy
Privacy Policy — MadeiraCampers
This Privacy Policy explains how MadeiraCampers (operated by Natalia and Oleg, Funchal, Madeira, Portugal) collects, uses, and protects the personal data of visitors to our website and customers who rent our campervans. We are committed to protecting your privacy in accordance with the General Data Protection Regulation (GDPR) and applicable Portuguese law.
1. Who We Are
MadeiraCampers is a campervan rental service based in Funchal, Madeira Island, Portugal. Our website address is: https://www.madeiracampers.pt. For all privacy-related enquiries, you can contact us via our contact page.
2. What Data We Collect
We collect personal data in the following situations: when you submit a booking enquiry or contact form (name, email address, phone number, travel dates); when you make a reservation (name, date of birth, driving licence number, home address, email, phone number); when you visit our website (technical data such as IP address, browser type, pages visited — collected via cookies and analytics tools). We do not collect sensitive personal data such as health information, financial account details, or government identification numbers beyond what is strictly required for the rental agreement.
3. How We Use Your Data
We use your personal data to: process and manage your campervan rental booking; communicate with you about your reservation; comply with our legal obligations under Portuguese and EU law; improve our website and services; send you information about our services if you have given consent. We do not sell, rent, or share your personal data with third parties for marketing purposes.
4. Legal Basis for Processing
We process your personal data on the following legal bases: performance of a contract (processing your rental booking); compliance with legal obligations (insurance, taxation); legitimate interests (improving our services, fraud prevention); consent (newsletter or marketing communications, where applicable).
5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Rental records are typically retained for 5 years for accounting and legal compliance purposes. Enquiry data from users who did not proceed to a booking is deleted after 12 months.
6. Cookies
Our website uses cookies to improve your browsing experience and to collect analytics data. Strictly necessary cookies enable core website functionality and cannot be disabled. Analytics cookies (such as Google Analytics) help us understand how visitors use our site; these are only placed with your consent. You can manage your cookie preferences through the consent banner displayed when you first visit our site.
7. Your Rights
Under GDPR, you have the following rights regarding your personal data: the right to access the data we hold about you; the right to correct inaccurate data; the right to request deletion of your data; the right to restrict processing; the right to data portability; the right to object to processing based on legitimate interests. To exercise any of these rights, please contact us via our contact page. We will respond within 30 days.
8. Data Security
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, or unauthorised disclosure. Our website uses HTTPS encryption for all data transmissions.
9. Third-Party Services
Our website may use the following third-party services that process data on our behalf: Google Analytics (website traffic analysis); WhatsApp Business (customer communication). Each of these services operates under its own privacy policy and data processing terms.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The date of the most recent revision is shown at the bottom of this page. We encourage you to review this policy periodically.
11. Contact and Complaints
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us via our contact page. If you believe your data rights have been violated, you have the right to lodge a complaint with the Portuguese data protection authority, the CNPD (Comissão Nacional de Proteção de Dados), at www.cnpd.pt. Last updated: July 2025.